Your privacy matters at aitraino

General Privacy Information

aitraino is committed to safeguarding your personal information. This privacy policy explains how we collect, use, and protect your data when you use our AI education platform services. We adhere to applicable data protection regulations and aim to keep your information confidential and secure.

2026/03/19
aitraino AG
Schulhausstrasse 4, 8932 Mettmenstetten, Switzerland
[email protected]

Data Collection Basics

Key Definitions

Understanding the terminology used in our privacy policy helps you better comprehend how your data is managed within aitraino.

Personal data refers to any information relating to an identified or identifiable individual, such as name, email address, or usage behavior on the platform.
Processing covers any operation performed on personal data, including collection, storage, modification, and deletion.
A user is any individual who accesses or registers to use the aitraino AI education platform services.
The service refers to the online platform provided by aitraino that offers AI educational content and related functionalities.
Cookies are small data files stored on your device to improve your experience by remembering preferences and enabling certain functionalities.

Data Collection Practices

aitraino collects personal data from users in a transparent and responsible manner, ensuring relevance and minimalism based on service requirements.

Types of Collected Data

Data Provided by Users

When users register or interact with the platform, they provide various personal details necessary for account management and service delivery.

  • Full name and contact information including email address
  • Profile details such as educational background and professional experience
  • Credentials for secure login such as username and password
  • Feedback and communication messages submitted through the platform
  • Payment information processed securely for subscription services
  • Preferences and settings selected by the user within aitraino

Automatically Collected Data

Certain data is gathered automatically to enhance the functionality and security of the platform during user interaction.

  • Device information such as type, operating system, and browser version
  • Log data capturing IP addresses, access times, and navigation paths
  • Analytics data for assessing user engagement and platform performance
  • Cookies and similar technologies used for session management and personalization
  • Location information derived from IP addresses when consented
  • Security event data to detect and prevent unauthorized access

Third-Party Data Sources

To enrich user experience and operate the service, aitraino may receive data from trusted third-party providers under strict confidentiality measures.

  • Payment processors handling subscription transactions
  • Cloud service providers supporting data storage and platform hosting
  • Analytics services assisting in usage metric evaluation

Purposes of Data Use

How We Use Personal Data

Collected data enables aitraino to provide educational services efficiently while maintaining user security and improving platform quality.

  • Account creation and authentication to verify user identity
  • Delivering personalized learning content and progress tracking
  • Processing payments for subscriptions and managing billing
  • Communicating updates, support, and relevant platform information
  • Conducting analytics to enhance features and performance
  • Ensuring security by monitoring and preventing misuse
  • Complying with legal obligations and regulatory requirements
  • Enabling user customization and preference management

Legal Basis for Data Processing

aitraino processes personal data based on legitimate grounds aligned with data protection laws applicable in Switzerland.

Cookies and Similar Technologies

aitraino uses cookies to facilitate essential functions and enhance user experience while respecting privacy preferences.

We employ session cookies, persistent cookies, and third-party analytics cookies that do not reveal personal identity.

Categories include strictly necessary, performance, functionality, and marketing cookies to optimize platform use.

Users can manage and disable cookies through browser settings or platform options without impacting basic functionality.

Read our detailed cookie policy for further information.

Sharing of Personal Data

Personal data may be shared with trusted partners only to fulfill service obligations and under strict privacy safeguards.

  • Payment processors to complete subscription transactions securely
  • Cloud and hosting providers maintaining platform operations
  • Analytics services assisting in service optimization
  • Legal authorities when required by law or valid requests
  • Authorized service providers for customer support
  • No sale or rental of personal data to third parties

International Data Transfers

aitraino may transfer personal data outside Switzerland to partner organizations and service providers with adequate data protection measures.

Transfers are governed by data transfer agreements, adherence to EU-U.S. Privacy Shield principles, or equivalent protection frameworks.

Data Storage and Retention

Retention Periods

Data is retained only as long as necessary to provide services, meet legal obligations, or resolve disputes within reasonable limits.

Account-related data is stored for the duration of account activity and closed accounts’ data is deleted after a defined period.

Communication and feedback data are retained while needed for support purposes, then securely deleted.

System logs and security records are kept to monitor integrity and are removed after the set retention time elapses.

Users can request deletion of their personal data subject to applicable laws and service requirements via support channels.

Data Security Measures

aitraino implements state-of-the-art security practices to protect personal data against unauthorized access, disclosure, or alteration.

  • Use of encryption technologies for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols restricting data handling to authorized personnel

User Rights Regarding Personal Data

Your Privacy Rights

Users have rights to control their personal data, including access, correction, deletion, and objection to certain processing activities.

  • Right to access the personal data aitraino holds about you
  • Right to request correction of inaccurate or incomplete information
  • Right to request deletion of your data under applicable conditions
  • Right to object to data processing based on legitimate interests
  • Right to data portability in machine-readable formats
  • Right to withdraw consent at any time without affecting service lawfulness
  • Right to lodge complaints with data protection authorities
  • Right to data portability, allowing users to obtain and reuse their personal data across different services for their own purposes.

User Data Rights Request

Users have the right to request access, rectification, erasure, restriction, objection, or portability of their personal data processed by aitraino.

[email protected]

We respond to data rights requests within one calendar month from receipt of the request, providing necessary information or taking appropriate action.

General Data Protection Regulation (GDPR) Compliance

aitraino is committed to adhering to GDPR principles to ensure your personal data is processed lawfully, transparently, and securely.

  • Personal data is collected only for specific, explicit, and legitimate purposes related to AI education services.
  • Data processing is limited to what is necessary to fulfill the stated purposes and is kept accurate and up-to-date.
  • Users may withdraw consent at any time where consent is the legal basis for processing their data.
  • Appropriate technical and organizational measures are in place to safeguard personal data against unauthorized access or disclosure.
  • Personal data is retained only as long as necessary and securely deleted when no longer needed.
  • Our data processing activities are documented and periodically reviewed to maintain compliance with GDPR.

For any concerns about your data protection rights, you may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Additional Privacy Information

Marketing Communications

aitraino may send marketing emails about new courses, offers, and product updates, only to users who have opted in to receive such communications.

Users can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in each email or contacting support.

Children’s Privacy

Our services are not directed to children under 16 years, and we do not knowingly collect personal data from minors without parental consent.

Links to Third-Party Sites

aitraino may contain links to external websites; we are not responsible for the privacy practices or content of those third-party sites.

Privacy Policy Updates

We may update our privacy policy periodically; significant changes will be communicated via our website or email notifications to ensure transparency.